Shipping policy

Shipping Policy

Thank you for shopping at The Curio Town! Every order is carefully selected, gathered, and packed with a little Curio Town magic.

Where We Ship

The Curio Town currently ships within the United States only. International shipping is not available at this time.

Processing Time

Orders are generally prepared and shipped within 5–10 business days after purchase. Please remember, I am a one-woman operation so turn around time can vary a bit. I will try my best to get your package to you as soon as possible! 

Mystery boxes, personalized selections, preorders, and orders that include a packing video may require the full processing window. Processing time is separate from the time your package spends in transit.

Preorders

Estimated shipping information for preorder items will be included in the product description whenever possible. 

If an order contains both preorder and in-stock items, the entire order may be held until all items are ready to ship. To have available items shipped separately, please place them as a separate order.

Shipping Charges and Delivery

Any applicable shipping charges will be shown at checkout before payment is completed.

Delivery time begins after your order has been processed and accepted by the shipping carrier. Delivery estimates are not guaranteed and may be affected by weather, holidays, carrier delays, or other circumstances beyond our control.

Tracking information will be emailed once your order ships. Please allow up to 48 hours for tracking information to update.

Shipping Addresses

Please carefully check your shipping address before completing your order. If you notice an error, contact The Curio Town immediately through our website contact form.

Address changes cannot be guaranteed once an order has entered processing. If a package is returned because of an incorrect or incomplete address, additional postage may be required before it can be shipped again.

Delayed or Missing Packages

If tracking shows your package as delivered but you cannot locate it, please check with members of your household, nearby neighbors, and your local carrier. Occasionally, packages are scanned as delivered shortly before they arrive.

If your package appears lost or has not moved for an extended period, contact us with your order number. We will help you investigate the shipment and determine the appropriate next step.

Damaged Orders

Please contact us within 7 days of delivery if your order arrives damaged. Include your order number and clear photographs of the damaged item, the shipping box, and the packaging materials. Please keep all packaging until the issue has been resolved.

Questions

If you have questions about your order or shipping status, please contact The Curio Town through the contact form at thecuriotown.com.